1. Scope
This Privacy Policy applies to the RicheMoments Hub and RicheMoments Crew mobile applications, related administrative tools, and the RicheMoments website where this policy is posted. The apps are private business tools intended for authorized RicheMoments owners, administrators, and crew members.
2. Information we collect
Depending on your role and how the apps are used, RicheMoments may collect or process the following categories of information:
- Account and authentication information: login email address, user identifier, role, authentication status, and security-related login records.
- Client and event information: client contact details, event name, date, venue, package, timeline, event notes, and other information entered to manage a booking.
- Booking and payment records: deposit and balance amounts, payment status, due dates, estimated taxes, expenses, and reconciliation notes. The apps are not designed to store complete payment card numbers or banking credentials.
- Crew information: profile information, availability, event assignments, role, shift times, hours worked, mileage, and operational notes.
- Notifications: device push-notification token and notification preferences used to deliver assignments, gig availability, schedule updates, reminders, and related operational messages.
- Business operations: inventory information, equipment assignments, expenses, service notes, and internal operational records.
- Website and technical information: when you visit the RicheMoments website, Google Analytics may collect information such as pages viewed, referral source, browser or device type, approximate location, and interaction events. App service providers may also generate basic security, authentication, or error logs.
Information may be provided directly by a user, entered by an authorized RicheMoments administrator, imported from an authorized business source, or generated automatically when the apps or website are used.
3. How we use information
RicheMoments uses information to:
- authenticate users and manage role-based access;
- organize clients, bookings, events, packages, balances, and operational records;
- coordinate crew availability, assignments, hours, mileage, and event responsibilities;
- send push notifications about assignments, gig opportunities, schedule changes, reminders, and other app activity;
- manage inventory, expenses, reporting, reconciliation, and service delivery;
- protect the apps, investigate misuse, troubleshoot problems, and improve performance;
- respond to privacy, support, correction, and deletion requests; and
- meet legal, accounting, tax, contractual, and recordkeeping obligations.
4. Storage and service providers
App data is stored in a private Supabase cloud workspace. Access is limited to authorized RicheMoments users according to their assigned role and operational need.
RicheMoments may use third-party service providers strictly to operate the apps and website. These may include Supabase for authentication and database services, Apple Push Notification Service and Expo notification infrastructure for push delivery, Google Analytics for website measurement, and hosting or infrastructure providers. These providers process information on RicheMoments’ behalf under their own security and privacy terms.
Information may be processed in the United States or in other locations where service providers operate.
6. Data retention and security
RicheMoments retains information for as long as reasonably necessary to operate the apps, provide services, maintain business and financial records, resolve disputes, enforce agreements, and satisfy legal or regulatory obligations. Retention periods may vary by information type.
RicheMoments uses reasonable administrative, technical, and access-control safeguards designed to protect information. However, no system or method of electronic storage is completely secure, and absolute security cannot be guaranteed.
7. Your choices and privacy requests
Authorized users and individuals whose information is stored in the apps may request access, correction, or deletion of their information by emailing info@richemoments.com with the subject line Privacy Request.
RicheMoments may need to verify the requester’s identity and authority before completing a request. Some information may be retained when required for legal, tax, accounting, fraud-prevention, contractual, or legitimate business recordkeeping purposes.
Push notifications can be disabled in the device’s notification settings. Disabling notifications may prevent receipt of assignments, gig availability notices, schedule updates, and reminders.
8. Children’s privacy
The apps are business tools and are not directed to children under 13. RicheMoments does not knowingly create app accounts for children under 13. If information is believed to have been collected from a child in error, contact RicheMoments so it can be reviewed and removed where appropriate.
9. Changes to this policy
RicheMoments may update this Privacy Policy as the apps, services, or legal requirements change. The revised policy will be posted on this page with a new effective date.
10. Contact RicheMoments
RicheMoments Photo Booth Experience
Orlando and Central Florida
info@richemoments.com
(941) 914-6866
For privacy requests, include the app name, your account email, and a clear description of the request. Do not send passwords, complete payment card numbers, or other highly sensitive credentials by email.